Welcome to Alanzatour! By using our website, booking services, or participating in any of our tours, you agree to the following Terms and Conditions. Please read them carefully before proceeding with any booking or purchase. These terms are designed to ensure a safe, transparent, and enjoyable experience for all travelers.
1. Acceptance of Terms
By accessing and using our website ([Your Website URL]), you acknowledge that you have read, understood, and agreed to abide by these Terms and Conditions. If you do not agree with any part of this policy, please refrain from using our services.
2. Eligibility
To use our booking services, you must be at least 18 years old and capable of entering into legally binding agreements. Users under 18 must have consent from a parent or legal guardian.
3. Booking and Payment Policy
All tour bookings, hotel reservations, and travel packages must be made through our official platform or authorized agents.
Full or partial payment (as specified) is required to confirm your booking.
Payments can be made via credit/debit card, online transfer, UPI, or other approved methods.
Prices are quoted in Inr and may vary based on exchange rates, season, or availability.
Once a booking is confirmed, you will receive a booking confirmation email containing your itinerary and payment receipt.
4. Cancellation and Refund Policy
We understand that travel plans can change. Our cancellation and refund policies are designed to be fair and transparent:
Cancellations made 30 days or more before the tour start date: Full refund minus service fee.
Cancellations made within 15–30 days: 50% refund.
Cancellations made within 7 days of departure: No refund.
Refunds are processed within 7–10 business days via the original payment method.
Please note that certain non-refundable services (such as flight tickets or third-party hotel bookings) may be excluded from refunds.
5. Tour Modifications and Delays
We reserve the right to modify itineraries, change accommodations, or reschedule tours due to unforeseen circumstances such as weather, political unrest, or safety concerns. In such cases, we will offer the best possible alternative arrangements without compromising your travel experience.
6. Traveler Responsibilities
As a valued traveler, you agree to:
Provide accurate personal and contact details when booking.
Follow all safety instructions and local regulations during the trip.
Respect fellow travelers, guides, and local communities.
Ensure your passport, visa, and health documents are valid before departure.
Failure to comply with these terms may result in termination of services without refund.
7. Health and Safety
Your safety is our top priority. By booking with us, you acknowledge that:
You are physically fit to participate in the selected activities.
You will inform our team of any medical conditions or allergies in advance.
We are not liable for accidents, illnesses, or injuries resulting from negligence or failure to follow instructions.
We recommend purchasing comprehensive travel insurance covering medical emergencies, cancellations, and personal belongings.
8. Liability Disclaimer
AlanzaTour acts as a travel facilitator and works with trusted third-party partners (hotels, airlines, transport companies). We are not responsible for:
Delays, cancellations, or schedule changes caused by third parties.
Loss, theft, or damage to personal property during the trip.
Natural disasters, strikes, pandemics, or other events beyond our control.
Our maximum liability shall not exceed the total amount paid for the booking.
9. Intellectual Property
All content on our website, including text, images, logos, videos, and graphics, is the property of [Your Company Name] and protected under copyright law. You may not copy, reproduce, or distribute any materials without prior written consent.
10. Privacy Protection
We take your privacy and data security seriously. Personal information collected during bookings is handled in accordance with our [Privacy Policy]. We never sell or misuse customer data.
11. Force Majeure
We are not liable for failure to perform our obligations due to force majeure events such as natural disasters, wars, government restrictions, or pandemics. In such cases, we will make reasonable efforts to reschedule or provide credit for future travel.
12. Dispute Resolution
Any disputes arising from the use of our website or services shall be governed by the laws of India. Disputes will be resolved through arbitration or competent courts within our jurisdiction.
13. Changes to Terms
We may update these Terms and Conditions from time to time. All revisions will be posted on this page with an updated “Last Updated” date. We encourage users to review the policy periodically.